Sectors & toolkit
Britlon takes engagements where the operating detail matters as much as the strategy — and where a single accountable consultant can move faster than a pyramid.
Regulated, multi-jurisdictional environments where change must land without disturbing control or conduct obligations. Delivered at HSBC and Lloyds Banking Group.
Focus: Programme delivery, TOM, AML and fraud control frameworks
High-volume payment estates spanning CHAPS, CHIPS, SEPA, BACS and FX, with operations across UK, US, Bermuda and AU/NZ.
Focus: Operations management, migrations, resilience
Platform businesses scaling delivery faster than their operating model — 11 years leading transformation for a platform serving 1,200+ retailers.
Focus: TOM design, delivery capability, cloud and AI adoption
Retail media and content operations across EMEA, APAC and the Americas, where SLA performance decides the commercial relationship.
Focus: Throughput, SLA governance, cost-to-serve
Delivery centres and contingency sites across India, Sri Lanka, Malaysia, the Philippines and Vietnam, run to a single operating standard.
Focus: Offshore build, BOT/CoE, 100+ FTE management
Applying AI, ML and process automation to remove manual effort, informed by hands-on product build in the Extolix Build AI lab.
Focus: Automation roadmap, Lean Six Sigma, adoption
Tools & methods
Client profile
Seeking an independent read on strategy, delivery confidence or operational capability.
Needing senior delivery muscle on a critical programme, migration or recovery.
Under pressure on cost, SLA or resilience, and looking for durable process change.