Outcomes

Results, stated plainly.

Britlon's track record is the principal's delivery record: transformation, operations and programme outcomes from global banking and high-growth SaaS. Client detail is kept confidential; full case studies and references are available on request.

200%: Platform growth delivered at 99%+ SLA across 1,200+ global retailers
30%: OpEx reduction achieved through global delivery hub build in India
100+: FTE led across UK, US, Bermuda, Australia and Asia Pacific
35%: Manual task elimination through Lean Six Sigma and automation
£250k: Annual savings from AI/ML implementation in a SaaS platform
6→1: Legacy billing platforms consolidated with zero downtime

High-growth SaaS · retail media

An operating model that carried 200% growth

Challenge: A platform serving 1,200+ retailers and 120+ brands across EMEA, APAC and the Americas was scaling faster than its delivery and support model could absorb.
What we did: Target Operating Model redesign, AWS cloud migration and AI/ML implementation, alongside an offshore Centre of Excellence built in India and a Lean Six Sigma automation programme.

Result

200% platform growth delivered at 99%+ SLA
30% OpEx reduction from the global delivery hub
£250k annual savings from AI/ML adoption
35% of manual tasks eliminated

Corporate & commercial banking

Six legacy billing platforms consolidated into one

Challenge: A multi-million-pound corporate banking programme needed six legacy billing platforms unified without disrupting client billing or data integrity.
What we did: Led the consolidation into a single unified system, introduced formal requirements governance as the change-book standard, and owned the end-to-end UAT and go-live strategy.

Result

6 platforms consolidated to 1 with zero downtime
Zero data integrity issues at cutover
Requirements governance standard adopted group-wide

Global payments operations

Payments operations run across four jurisdictions

Challenge: A global payments Centre of Excellence had to process high volumes across multiple rails and jurisdictions under strict regulatory and conduct oversight.
What we did: Managed 100+ FTE across UK, US, Bermuda and AU/NZ covering CHAPS, CHIPS, SEPA, BACS and FX, supported major platform rollouts and migrations, and designed AML and fraud control frameworks.

Result

Operations stabilised across four jurisdictions
Multi-jurisdictional AML and fraud frameworks embedded
Payments Academy established across four contingency sites

Capability building · global

Tribal knowledge turned into a scalable academy

Challenge: Rapid growth and multi-site operations meant onboarding quality, procedures and process knowledge varied by location.
What we did: Designed and led central knowledge hubs and learning academies: onboarding curriculum, procedure simplification, process flows and policy governance across global offices.

Result

Consistent onboarding and execution across global sites
Documented procedures replacing undocumented know-how
Teams scaled without loss of quality

References and detailed case studies are available on request.

Request a conversation