Principal consultant
Feroz Khan
Senior Transformation Consultant, Programme Delivery Leader and Global Operations Expert. Britlon Consultancy Ltd is the company through which engagements, contracts and delivery are provided.
Profile
I turn complex, high-stakes change into measurable business outcomes. Over 20 years my career has spanned two distinct worlds — the rigour and regulatory discipline of global banking at HSBC and Lloyds Banking Group, and the pace and scale of high-growth SaaS at Flixmedia, where I spent 11 years leading operational and digital transformation for a platform serving 1,200+ global retailers and 120+ brands.
I specialise in bridging the gap between legacy complexity and modern digital operating models: designing Target Operating Models, governing large-scale programmes, building global delivery and offshore capability, and embedding the continuous improvement frameworks that make change stick.
Britlon Consultancy Ltd is the delivery engine for that practice — the vehicle for client contracts, consulting engagements, interim delivery roles and managed workstreams. Where specialist input is needed, Britlon draws on a trusted network of independent practitioners, with the principal remaining accountable for the advice.
PRINCE2® Practitioner and Lean Six Sigma Practitioner. British citizen with full right to work in the UK; available for senior contract and consulting engagements across the UK, hybrid or remote.
Career history
Two decades across banking and SaaS.
2014 – 2025
Flixmedia
Principal Consultant & Head of Internal Delivery
Global SaaS retail-media platform serving 1,200+ retailers and 120+ brands. Led operational transformation, programme delivery and capability building — AI/ML implementation, AWS migration, offshore hub build and TOM design supporting 200% growth.
2011 – 2012
Lloyds Banking Group
Transformation Lead — Corporate Banking & Payments
Led the multi-million-pound consolidation of six legacy corporate billing platforms into a single unified system, introduced formal requirements governance and delivered UAT strategy and go-live with zero data integrity issues.
2003 – 2010
HSBC Global Banking & Markets
Operations Manager — Global Payments Centre of Excellence
Led global payments platform delivery and operations across UK, US, Bermuda and AU/NZ, managing 100+ FTE across CHAPS, CHIPS, SEPA, BACS and FX, and designing AML and fraud control frameworks across jurisdictions.
Other workstreams
Extolix Build — the entrepreneurial venture.
Alongside client engagements, I run Extolix Build, an AI lab where I design and ship digital products and applications using AI to remove friction — from voice-first customer feedback capture to professional persona tooling and banking simulation environments.
It is a deliberate second workstream: hands-on product building keeps the consulting practice honest about what AI and automation genuinely deliver, and gives clients advice grounded in build experience rather than vendor decks.
See the venturesWorking beliefs
Advice should be attributable
A single named consultant is accountable for every recommendation, in the room when it is challenged and still there when it is implemented.
The operation tells the truth
The most useful days of any engagement are spent in the detail, with the people who run the process.
Leave less behind, not more
Success is a client who no longer needs the consultant — a working model, a clear cadence and a confident team.